GOODS RETURN POLICY
WARRANTEE & RETURNS POLICY
Below are the guidelines of our warrantee policy.
WARRANTY
- All merchandise except sunglass lenses, carries a warrantee against any manufacturers’ defect for a period of 1 year from date of sale to the practice (NOT from date of sale to the patient).
- Items damaged by abuse or neglect by the customer / lab or patient will not be credited.
WARRANTY RETURNS PROCEDURE
- The relevant invoices must be provided together with the warrantee returns.
- Product will be assessed by us and then either repaired or replaced.
- No credit will be processed for frames that are repairable.
- The Practice is to ascertain what the damage is and only order a replacement part if so required. No credits will be passed for frames that are repairable.
- We are not responsible for collection of a faulty frame. Please return the frame to us and should we assess that it is a factory fault, we will credit the courier fees. Should it be determined that the damage/breakage is not due to a factory fault but due to patient
misuse or neglect, the courier fees will not be credited.
CREDIT RETURNS POLICY & PROCEDURES
Below is the guideline of our credit returns policy.
- Credit returns will only be accepted when returned with a Return Authorisation Form generated via your Sales Representative.
- Product may be credited on the following basis:
- All current stock can be returned within a 3 month period from date of purchase from Uber Optical.
- After the initial 3 months period up until 6 months from date of purchase from Uber Optical goods may be returned on a 2 for 1 basis only.
- Thereafter, no returns will be accepted.
- All product to be exchanged must be returned in its original packaging as well as a copy of the original invoice or the relevant invoice number. A credit will not be processed without this.
- A handling fee of 20% will be deducted if the goods are not in the original packaging or tags and adhesives are not removed.
- Discontinued product and promotional goods may not be returned for credit.
- Unauthorised goods returned will be returned to the customer at the customers’ expense.
- Please note that no cash refunds will be made on goods returned to us for credit. The balance will remain on your account as a credit and can be used to purchase new stock.